1. About This Policy

Dr Fashion is operated by VERSA4LIFE LTD, a company registered in the United Kingdom under company number 17271639.

This policy forms part of our Terms of Service. Nothing in this policy limits any mandatory consumer right that applies under the law of your country of residence.

2. Shipping Destinations

We offer worldwide shipping for eligible physical products. Delivery availability may depend on the destination, local restrictions, carrier coverage, customs rules and the nature of the product.

We may be unable to deliver to certain countries, regions, post office boxes, military addresses or restricted territories. Where delivery is unavailable, we may cancel the affected order and issue a full refund.

3. Order Processing

Physical orders are normally prepared within 1–2 business days after payment has been successfully authorised.

Business days exclude Saturdays, Sundays and public holidays. Processing may take longer during promotional periods, product launches, public holidays or unusually high order volumes.

Digital ebooks are normally made available electronically after successful payment, either through an on-screen download, email delivery or another access method described at checkout.

4. Estimated Delivery Times

Estimated delivery for physical products is generally 5–7 business days after dispatch. This is an estimate and not a guaranteed delivery date.

Delivery may take longer because of customs clearance, remote destinations, carrier disruption, severe weather, public holidays, incorrect address details or other circumstances outside our reasonable control.

Any delivery estimate shown on a product page, at checkout or in an order confirmation should be read together with this policy.

5. Shipping Costs

Standard shipping is currently offered free of charge for eligible orders unless a different shipping charge or premium delivery option is clearly displayed at checkout.

Free shipping does not include customs duties, import taxes, brokerage charges or other fees imposed by the destination country.

6. Carriers and Tracking

Depending on the destination and fulfilment location, orders may be shipped using La Poste, Colissimo, DHL, UPS, Mondial Relay or another suitable delivery provider.

Where tracking is available, tracking details will normally be sent by email after dispatch. Tracking information may take some time to become active after the carrier receives the parcel.

We reserve the right to select or change the carrier where reasonably necessary to complete delivery.

7. Customs, Duties and Import Charges

International orders may be subject to import duties, customs charges, local taxes, handling fees or brokerage fees imposed by the destination country.

Unless expressly stated at checkout, these charges are not included in the purchase price and remain the customer's responsibility. We do not control these charges and cannot predict their amount.

Customers are responsible for complying with local import laws. Refusing to pay customs charges may result in the parcel being delayed, returned or destroyed. Any refund in that situation will be handled in accordance with applicable law and may be reduced by non-recoverable charges where legally permitted.

8. Delivery Address and Customer Responsibility

You must provide a complete and accurate shipping address at checkout. Please review your address, postcode, telephone number and email address before submitting your order.

Contact us immediately if an address correction is needed. We cannot guarantee that an address can be changed after processing or dispatch has begun.

Where permitted by law, additional costs caused by an incorrect or incomplete address, refusal of delivery, failure to collect a parcel or repeated delivery attempts may be deducted from a refund or charged separately.

9. Delayed, Lost or Undelivered Parcels

If your parcel has not arrived within the expected timeframe, please first review the tracking information and check with household members, neighbours, reception areas or the local carrier.

You may then contact us at CONTACT@BEDRFASHION.COM with your order number. We will make reasonable enquiries with the carrier.

A parcel will not be treated as lost until the carrier's investigation or applicable waiting period has been completed. Where a parcel is confirmed lost, we will provide an appropriate replacement or refund, subject to applicable law.

10. Cancelling an Order

You may request cancellation by contacting us as soon as possible after placing your order. We will make reasonable efforts to cancel an order that has not yet been processed or dispatched.

We cannot guarantee cancellation once fulfilment has begun. If a physical product has already been dispatched, you may need to receive it and follow the return procedure below.

For digital content, cancellation rights may end once downloading or access begins, provided you expressly consented to immediate supply and acknowledged the loss of the relevant cancellation right.

11. Returns of Physical Products

Eligible physical products may be returned within 14 days of receipt. To exercise a statutory cancellation right where applicable, you must notify us within the applicable cancellation period.

To qualify for a standard return, the product must be:

• unused and not worn, except for handling reasonably necessary to inspect it;
• undamaged and in a condition suitable for resale;
• returned with all supplied parts, accessories and documentation; and
• securely packaged to avoid damage in transit.

We may reduce a refund where permitted by law if the value of the product has been diminished by handling beyond what is reasonably necessary to inspect its nature, characteristics and functioning.

12. How to Request a Return

Before returning any item, email CONTACT@BEDRFASHION.COM and provide:

• your full name;
• your order number;
• the product you wish to return;
• the reason for the return; and
• photographs where the item is damaged, faulty or incorrect.

If the return is approved, we will provide return instructions and, where applicable, a prepaid return label. Do not send a product to our registered office unless we specifically instruct you to do so.

Returns sent without prior authorisation, to an incorrect address or using cash-on-delivery services may be delayed or refused.

13. Return Shipping Costs

For approved eligible returns, Dr Fashion will cover standard return shipping costs using the return method we provide or approve.

We are not responsible for premium, express or unauthorised return shipping selected by the customer without our written approval.

Please retain proof of postage until the return has been completed. Responsibility for the parcel may remain with you until it is received by us or our authorised returns provider, except where applicable law provides otherwise.

14. Exchanges

Exchanges are available for eligible physical products, subject to stock availability and return approval.

If the requested replacement is unavailable, we may offer an alternative product or issue a refund to the original payment method.

Replacement items will normally be dispatched after the original product has been received and inspected, unless the item was confirmed faulty or incorrect and we agree to an earlier replacement.

15. Refunds

Once a returned product has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds are issued to the original payment method. We normally process refunds within 5–10 business days after approval and, in all cases, within any mandatory deadline required by applicable law.

Your bank, card issuer, PayPal or payment provider may require additional time to display the refund after we have processed it.

Where required by consumer law, an eligible cancellation refund will include the price paid and the cost of the least expensive standard delivery method offered for the original order. Premium delivery upgrades may not be refundable beyond the standard delivery amount.

Any customs duties, import taxes or third-party charges paid directly by the customer are generally not refunded by us. You may need to request reimbursement from the relevant authority.

16. Digital Ebooks and Other Digital Products

Digital products are delivered electronically and cannot be physically returned.

Digital products are generally non-refundable once downloading or access has begun where you expressly requested immediate supply and acknowledged that the applicable cancellation right would be lost.

This does not affect your legal rights where digital content is faulty, misdescribed, corrupted, inaccessible because of an issue attributable to us, or otherwise does not conform to the contract.

Before requesting technical assistance or a refund, please confirm that your device and software support the file format described on the product page. If you experience an access problem, contact us with your order details and a description of the issue so that we can attempt to provide a working file or another appropriate remedy.

17. Faulty, Damaged, Defective or Incorrect Products

Please inspect your order after delivery and contact us promptly if an item is faulty, damaged, defective, incorrect or materially different from its description.

Include your order number and clear photographs or other reasonable evidence. Depending on the circumstances and your legal rights, we may offer a repair, replacement, exchange, price reduction or refund.

Do not dispose of a damaged or incorrect item unless we confirm in writing that you may do so.

18. Payment Disputes and Chargebacks

Please contact us before opening a payment dispute or chargeback so that we have an opportunity to investigate and resolve the matter.

Fraudulent or abusive chargebacks may be challenged using relevant order, payment, delivery, download and communication records. Nothing in this section prevents you from exercising a legitimate right with your payment provider.

19. Mandatory Consumer Rights

This policy is intended to operate alongside applicable consumer law. It does not exclude or limit any right that cannot lawfully be excluded, including rights relating to goods or digital content that are faulty, misdescribed, not of satisfactory quality or not fit for an agreed purpose.

Consumers located outside the United Kingdom may benefit from additional mandatory rights under the laws of their country of residence. Where those rights provide greater protection, the mandatory local rules will apply.

20. Contact Us

Customer service requests should include the relevant order number so that we can assist more efficiently.