Frequently Asked Questions (FAQ)
Last Updated: 20 July 2026
Orders
How do I place an order?
Select your products, add them to your cart, proceed to checkout and complete your payment securely.
Can I cancel my order?
Yes. Please contact us as soon as possible. We can cancel orders that have not yet been processed or dispatched.
Can I modify my order?
If your order has not yet entered processing, we will do our best to update it.
How can I check my order status?
You will receive confirmation and shipping emails. If you need assistance, contact our support team.
Livraison
Do you ship internationally?
Yes. We offer worldwide shipping for eligible physical products.
How long does shipping take?
Orders are usually prepared within 1–2 business days and delivered within approximately 5–7 business days after dispatch.
Is shipping free?
Yes. Standard shipping is currently free unless otherwise stated during checkout.
Will I receive tracking information?
Yes, whenever tracking is available you will receive a tracking email after dispatch.
Do I have to pay customs fees?
International customers may be responsible for customs duties, taxes or import charges imposed by their country.
Returns & Refunds
Can I return a product?
Eligible physical products may be returned within 14 days of delivery, subject to our Return Policy.
Who pays for return shipping?
For approved eligible returns, Dr Fashion covers standard return shipping costs.
How long does a refund take?
Approved refunds are generally processed within 5–10 business days to the original payment method.
Can I exchange a product?
Yes, subject to product availability and return approval.
Digital Products
How do I receive my ebook?
Digital products are delivered electronically after successful payment.
Can digital products be refunded?
Digital products are generally non-refundable once access or download has begun, except where required by applicable law or if the content is defective.
May I share my ebook with others?
No. Digital products are licensed to the purchaser only and may not be copied, redistributed or resold.
Payments
Which payment methods do you accept?
Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay.
Is payment secure?
Yes. Payments are processed through trusted payment providers including Shopify Payments using secure encryption technologies.
Produits
Are your products medical devices?
Unless specifically stated on the product page, our products are medical-themed accessories or educational materials and should not be considered medical advice or treatment.
Who are your ebooks intended for?
Many of our ebooks are designed for healthcare professionals and students, although some resources may also be suitable for general educational purposes.
Privacy
Do you protect my personal information?
Yes. We process personal information in accordance with our Privacy Policy and applicable data protection laws.
Do you use cookies?
Yes. Cookies help operate the website, improve performance and measure marketing effectiveness.
Support
How can I contact customer support?
Email: CONTACT@BEDRFASHION.COM
WhatsApp: +44 7520 656832 (messages only)
How quickly do you respond?
We aim to reply within 24–48 business hours.
